Shipping

Order Minimums

Stocking dealer: First order: $3000. No minimum for reorders.

Non-Stocking dealer: First order: $300. No minimum for reorders.

Kindly note:

Yearly accounts will be reviewed and orders totaling less than stocking dealer minimums will be considered non-stocking dealer account. Any account with no activity in 12 months will be considered closed and will require the above-mentioned minimums opening orders to reinstate your account.

Prices

All our prices are wholesale and subject to change without prior notice.

Terms of payment

We accept Visa, MasterCard, Discover and American Express. Credit cards is charged at the time of the shipment. First orders are accepted on a credit card basis only. Credit card orders must have the account name, account number, billing address and expiration date. Prepaid orders require a check clearance or wire transfer prior to the shipment. Returned cheques are subject to $25 service fee. All international orders must be shipped under prepaid conditions.

The Net 30 terms is offered to customers who have submitted a satisfactory credit application with references - available only for second and subsequent orders. It’s required a satisfactory credit check by our factors. Net 30 invoices cannot be settled with credit cards on the due dates.

Shipping

The orders are shipped within 48 hours from the time of receipt of the order unless the item is out of stock. All orders are shipped via Fedex Ground unless otherwise stated on the PO. All shipments are ex-Secaucus, New Jersey. Shipping is calculated by Fedex on the basis of the weight of the merchandise and volume of the shipment. Freight, Insurance and Handling charge are added to the invoice and are the responsibility of the customer. All refused shipments will be charged the appropriate freight fees and 20% restocking fee.

Merchandise Shortage

Any shortage claims found in the shipment must be reported within 5 days of the receipt of the order. India’s Heritage will not accept any claims after the 5-day period.

Drop Ship 

Drop ship orders are charged at an additional $10 per item.

Backorders

All out of stock items are automatically back ordered and shall be shipped upon receipt, unless otherwise instructed on the order. All cancellations requests need to be faxed or emailed to us. There will be a 20% restocking fee for cancellation made after the order has been shipped. Customer bears the freight charges.

Return Policy

India’s Heritage will accept returns only for flawed or defective merchandise within 14 days of the receipt of the order. Should you need to return any product please contact India’s Heritage at This email address is being protected from spambots. You need JavaScript enabled to view it. or call 201-866-4251 for an RA Number. Copy of the packing list sent with the shipment is needed for reference. Any merchandise returned without an authorization will be refused at our receiving department. 20% restocking fee will be applied to all authorized returns beyond 10 days of the ship date. If for any reason the shipment cartons are damaged, please document immediately with the carrier’s representative delivering the shipment and note on their signature pad the damage cartons. Also, please take a picture of the carton and email to us.

The return merchandise needs to be packed in its original packaging for return to be processed. No returns accepted on custom made orders and fabric yardage. Any changes made to the actual merchandise will not be taken back.

Please refer to Customer Name and Invoice number on all correspondence and return the package to:

India's Heritage: 501 Penhorn Avenue, #1, Secaucus, NJ 07094

Custom Orders are not refundable. In the event of a defect or any flaw, the drapes will be repaired or replaced. The drapes need to be returned to India’s Heritage for replacement.

Product Info

Please note many of our products are hand-made or made by using hand guided machinery and hence there will be a slight variation in these products. Please email or call us if you need more details related to any product.

Internet Sales and Policy

Internet sales of any India’s Heritage products without the express written authorization or signed contract with India’s Heritage is strictly prohibited.